Customer Service

Customer Service is a Feeling

Have you ever tried to make a purchase at a store and faced a cashier who was more interested in continuing their conversation with another employee than serving you? Have you ever been unable to reach a live person at…

Video: Taking Requests at Wedding Receptions by Marvelous Marvin

This professionally trained radio and mobile DJA DJ gives tips for taking advance and on-the-spot requests at events.

How To Gain Referrals from Past Clients

One of the best ways to grow your disc jockey business is to get referrals from past clients.   Because the referring party has pre-sold your services, the new prospect is much easier to close than any cold calls.   Many DJs…

Turn Customer Complaints Into Repeat Business

It’s bound to happen.  A customer of yours is upset about some aspect of their event and they want you to fix it.  Maybe the event didn’t start on time, maybe their song selections got lost or the lighting doesn’t…