Customer Service

Sour The Milk!

DISHIN’ WITH DANDY – by Neil Smith the Dandy DJ  The old saying is true – TIME IS MONEY! I’ll even take this a few steps further and state that time is more valuable than money. You can always make…

4 Actions to Keep a Customer for Life

By Doug Sandler, “Nice Guys Finish First” Think about the last exceptional customer service experience you had and what it was that made the experience so incredible. Exceptional experiences are usually created because of the efforts of just one person…

How Wedding DJs Can Exceed Client Expectations

By Rick Brewer – “Get More Brides” As wedding DJs and professionals, our clients often come to us with unknown expectations. This happens mainly because they have little or no experience buying what we sell. You know what to expect…

Providing Exemplary Customer Service

By Alan Dodson, “Wedding Wizard” Providing exemplary service comes down to taking ownership and responsibility for your relationship with your customer while exceeding customer expectations. Each and every contact is an opportunity for you to impress your customer and deliver…

Myths Busted: Great Customer Service Starts Here

By Doug Sandler “Nice Guys Finish First” I’m a fan of the Discovery series called MythBusters. Every episode Jamie and Adam (et al.) work to prove or debunk a myth (or myths) through a series of experiments involving trial and…

DJ Tips in under a minute: Clients Remember Everything

Telling a wedding story on Facebook and a bride from 7 years ago remembered a NIN request for Closer at her wedding where I told the guy “Sorry, don’t have it”. I knew then that my bride would not be…