Customer Service

Exceptional Customer Service

By Julie Oshins, “Play It Forward” Pull up a chair. I want to chat with you about your customer service. Is it a competitive advantage? If not, it may be an overlooked strategy in your […]

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Bright Ideas/Best Practices

Create Your Future Today

By Julie Oshins, “Play It Forward” Abraham Lincoln once said, “The best way to predict your future is to create it.” I happen to think old Abe was a pretty wise dude, and talk about […]

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Bright Ideas/Best Practices

New Year's Resolution: Completion

By Julie Oshins, “Play It Forward” In January most of us create resolutions, or at least goals for the rest of the year. A proposed future we are hoping to live into. Then when December […]

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Emcee Skills

The Show Must Go On

By Julie Oshins, “Play It Forward” “The Show Must Go On. Inside my heart is breaking. My make-up may be flaking. But my smile, still stays on”– Queen On Thursday, Oct 8th I got a call […]