Bright Ideas/Best Practices

The Benefits of Volunteering

By Julie Oshins, “Play It Forward” (n.) is generally considered an altruistic activity and is intended to promote good or improve human quality of life. In return, this activity produces a feeling of self-worth […]

Customer Service

Exceptional Customer Service

By Julie Oshins, “Play It Forward” Pull up a chair. I want to chat with you about your customer service. Is it a competitive advantage? If not, it may be an overlooked strategy in your […]

Customer Service

Take a Walk Down Integrity Street

By Julie Oshins, “Play It Forward”: “My DJ just canceled! My wedding is next Saturday!! Help!!” How many of us have gotten that desperate call? How many of us have been that DJ who canceled? […]