Customer Service

May 21, 2021

July 25, 2016

Just showing a small part of the process of meeting with a bride before the wedding. By the time this wedding ends in August...

Effective Communication with Clients

July 11, 2016

By Jerry Bazata, "Money Answer Man" DJ business owners are faced with a new and complex challenge in targeting and communicating with new clients. The...

Mean People Suck - How to be a Valuable Customer

May 11, 2016

By Doug Sandler, "Nice Guys Finish First" Why they feel like they have the right to not only ruin their day but to ruin someone...

DJ Tips in under a minute: Modern client emails

May 2, 2016

I find that younger clients email the way they text or even carry a conversation, one line questions seem to be the majority of...

DJ Tips in under a minute: ending time on your receptions

April 25, 2016

It was brought to my attention that sometimes wedding invitations will say reception 5-10 and they shouldn't have the end time because it creates...

Client Reviews: The Bottom Line

April 11, 2016

By Jerry Bazata, "Money Answer Man" The Wedding Industry has developed and fostered an obsession with reviews. Be it from clients or vendors, we have...

DJ Training Tips on Customer Service by Mike Walter

March 21, 2016

Do we play music for the client or music that we know works best? That's always been a popular discussion in our industry. In...

An A to Z Customer Service Checklist From the Frontline

March 9, 2016

By Doug Sandler, "Nice Guys Finish First" Frontline customer service today must go way beyond satisfactory. When describing your frontline, have they earned words like...

Exceptional Customer Service

February 29, 2016

By Julie Oshins, "Play It Forward" Pull up a chair. I want to chat with you about your customer service. Is it a competitive advantage?...

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