Category Archives: Customer Service

Providing Exemplary Customer Service

Exceed Customer Expectations

By Alan Dodson, “Wedding Wizard” Providing exemplary service comes down to taking ownership and responsibility for your relationship with your customer while exceeding customer expectations. Each and every contact is an opportunity for you to impress your customer and deliver service that exceeds their expectations. If you approach each contact with a “can do” mentality…

Myths Busted: Great Customer Service Starts Here

Great Customer Service

By Doug Sandler “Nice Guys Finish First” I’m a fan of the Discovery series called MythBusters. Every episode Jamie and Adam (et al.) work to prove or debunk a myth (or myths) through a series of experiments involving trial and error, advanced exploration and communication. What fascinates me is the high relatability factor of the…

DJ Tips in under a minute: clients remember everything

Telling a wedding story on Facebook and a bride from 7 years ago remembered a NIN request for Closer at her wedding where I told the guy “Sorry, don’t have it”. I knew then that my bride would not be happy, so I did what I should have done for her on that day. She…

The time that goes into a wedding as the DJ

Just showing a small part of the process of meeting with a bride before the wedding. By the time this wedding ends in August 2016, I will have spent a total of 28-31 hours on the wedding (meetings, driving, setting up, loading in and out, prepping, and being the DJ that day), more goes into…

Effective Communication with Clients

text-message

By Jerry Bazata, “Money Answer Man” DJ business owners are faced with a new and complex challenge in targeting and communicating with new clients. The increased mobility of written communication has dramatically changed the way in which we present the value proposition of our company, engage clients in conversation and attract new business. The art…

Mean People Suck – How to be a Valuable Customer

Mean People Suck

By Doug Sandler, “Nice Guys Finish First” Why they feel like they have the right to not only ruin their day but to ruin someone else’s day is beyond me. And for what reason? Often times I think mean people look for a reason to be mean, spread their poison, and to infect others. You…

DJ Tips in under a minute: Modern client emails

I find that younger clients email the way they text or even carry a conversation, one line questions seem to be the majority of their emails. I think it’s professional and appropriate to respond in kind, but also to always try to ask a question back so as to get reply answer.

DJ Tips in under a minute: ending time on your receptions

It was brought to my attention that sometimes wedding invitations will say reception 5-10 and they shouldn’t have the end time because it creates an expectation of how long guests will stay. I agree that if I know something goes from a start to end time I will usually watch the clock to help determine…

Client Reviews: The Bottom Line

Client Reviews

By Jerry Bazata, “Money Answer Man” The Wedding Industry has developed and fostered an obsession with reviews. Be it from clients or vendors, we have placed a significant weight on the “review” as an indication of the success or at times failure of our business. We consistently strive to achieve the perfect rating of “5…

DJ Training Tips on Customer Service by Mike Walter

Do we play music for the client or music that we know works best? That’s always been a popular discussion in our industry. In this week’s video I offer my opinion on the subject along with some advice for those who think differently than me.