Category Archives: Customer Service

6 Time Management Techniques for Extremely Busy People

Clock

By Doug Sandler, “Nice Guys Finish First” Successful people are busy people. With career and personal goals stacked up high, and an agenda a mile long, fitting in one more responsibility can be a huge task. People on the fast track to excellence will often get crunched seven days a week. Common place are calls…

Take a Walk Down Integrity Street

Integrity Street

By Julie Oshins, “Play It Forward” “My DJ just cancelled! My wedding is next Saturday!! Help!!” How many of us have gotten that desperate call? How many of us have been that DJ who cancelled? Legitimate emergencies happen to the best of us. Whether or not we handle them with integrity makes all the difference…

6 Advantages David Has Over Goliath in Business

David-Vs-Goliath

By Doug Sandler, “Nice Guys Finish First” You may not feel this way when you lose a deal to a huge company, or when you look at your checking account and see there is $3.05 balance, but there are many advantages to playing the role of David, in the age old story of David versus…

7 Inspiring Quotes to Live Life By

Inspiring Quote

By Doug Sandler, “Nice Guys Finish First” If you are like me, there are times when I need a little more inspiration to get me moving. I turn to HuffingtonPost.com, Forbes.com or the posts I read on LinkedIn by pros like @GuyKawasaki @BernardMarr or @GretchenRubin. But there are many days when time is short and…

Plant Your Ideas and Watch What Grows Tomorrow

growing-ideas

By Doug Sandler, “Nice Guys Finish First” Ideas are like seeds. Plant, water, and nurture them and they will grow. Add elements like belief, passion and purpose and a small seed of an idea can grow into an amazing business. What ideas do you have that have yet to be planted? The seeds of your…

10 Lessons that DJs Can Learn from Jon Taffer of Bar Rescue

Bar Rescue Host Jon Taffer

By Gregg Hollmann, “Party Professional” “Bar Rescue” on Spike TV is one of my favorite shows. Bar consultant Jon Taffer practices a no-nonsense, confrontational leadership style to transform underperforming bars into winners. On the educational front, Taffer focuses on the science of running a profitable bar. Bar science involves using systems to maximize revenue, contain…

Do You Work For or With Your Clients?

Wedding Clients

By Dave Ternier, Guest Writer Do you work FOR or WITH your clients? It’s an important question and one that I believe, deserves careful consideration. Do you patiently wait for all of the answers to the questions you’ve put to your clients? Or do you try to collaboratively discover the solutions to the questions you’ve…

Client Reviews - The Bottom Line

Client Reviews

By Jerry Bazata, “Money Answer Man” The Wedding Industry has developed and fostered an obsession with reviews. Be it from clients or vendors, we have placed a significant weight on the “review” as an indication of the success or at times failure of our business. We consistently strive to achieve the perfect rating of “5…

9 Actions to Go Beyond Customer Expectations

Customer Expectations

By Doug Sandler, “Nice Guys Finish First” From the moment our customers initiate communication with us, or when we reach out to them, we have within our power, an opportunity to create a wonderful experience. Regardless of the position we hold within our organization, understanding our customer’s expectations is essential for creating amazing, long lasting,…

10 Ways to Avoid Quitting on Your Goals and Dreams

Goals and Dreams

By Doug Sandler, “Nice Guys Finish First” Success is not always achieved by the fastest, the smartest, the richest or even to the most capable people out there. Life has taught me success goes to anyone that simply doesn’t quit. Stay on the path made by others before you or make your own path, it…