Category Archives: Customer Service

How to Be a DJ Superhero

By Shayn Satten, “Teen Entertainment Specialist” As DJs, we have all had experiences where nothing seemed to go right before, during, or after an event. Here’s my tale of one long and rainy night not too long ago when nothing seemed to go right… A Bad Start My DJ, Emcee, and Dancer got into a…

Business Lessons Learned From Santa Claus

By Stacy Zemon, Publisher & Chief Scribe DJ business owners can benefit from paying attention to a page or two from Santa Claus’ playbook. Listening to customers, never overpromising, staying positive and not overpaying for new gear are all traits of Santa that we DJs would be wise to emulate. If crowded stores and bitter…

10 Ways to Get Tipped at Events

By Stacy Zemon, Publisher & Chief Scribe Who among us hasn’t experienced both of these scenarios? #1 – You bend over backwards to please a client and are offered only a sincere thank you and a handshake or hug at the end of the night. #2 – Something goes wrong during an event and you expect…

Providing Exceptional Customer Service to Your Clients

By Ray Martinez, “Unbridled Inspiration” There is an old adage that “Time is Money,” but in a society where mediocre work, taking shortcuts and settling for the status quo seems to be acceptable in the workplace, how do you conduct business with your clients? Earlier this year, I had a bride whose father passed away…

The Power of Acknowledgment

By Elisabeth Scott Daley, WED®, ABC™ – ”A Passion for Performance” It may seem elementary, but the lessons your mother tried to teach you as a child should be in practice today. Simple things, like saying “please” and “thank you.” In today’s fast-paced and selfish world, it is too easy to forget. But it’s also…

Top 5 Traits of Successful Mobile DJs

By Stacy Zemon, Publisher & Chief Scribe Let’s say, hypothetically, that you have competitors in your marketplace, and that the economy isn’t booming. Still, you’re a talented mobile entertainer and you want the success of your business to reflect this fact. How can you achieve this goal? While there’s no magic pill to take, there…

10 Ways to Get Tipped at Events

by Stacy Zemon, Publisher & Chief Scribe Who among us hasn’t experienced both of these scenarios? #1 – You bend over backwards to please a client and are offered only a sincere thank you at the end of the night. #2 – Something goes wrong during an event and you expect nothing but instead are…

The “WOW” Factor – Create It Every Time!

by Alan Dodson How do you stand out in a market that is filled with low-priced and inexperienced DJs? “WOW” your clients at every opportunity, that’s how! Let’s face it, the one thing we all want to be is unforgettable. If you’re not making a positive and lasting impression then it might be time to…

A Great Resource to Share with Your Wedding Clients

In a recent post by Alan Dodson – The Wedding Wizard, he gave us the inside scoop on Google Docs excellent wedding template collection. What a great resource to share with our wedding clients! It’s just one more way to add value to the services we DJs provide, which contributes to happy brides and future…

“Bridezilla”? Really?

It’s her wedding day and she’s determined to be the star of the show. A neurotic, perfectionist and control freak, she’s not about to let anyone or anything stand in her way. The way she figures it, it’s her day, dammit, and everybody else had better get on board. Meet Bridezilla, difficult, unpleasant and greedy….